OUR TERMS AND CONDITIONS
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
Child: the child to be enrolled to receive the Classes as set out in the Enrolment Form;
Classes: the dance class services that We are providing to the Child as set out in the Enrolment Form for each Dance Term;
Dance Term: each period during which a set of Classes will be provided to the Child, with the initial Dance Term being set out in the Enrolment Form;
Event Outside Our Control: is defined in clause 9.2;
Enrolment Form: the enrolment form setting out certain details about your order for Classes;
Start Date: the start date as set out in the Enrolment Form;
Terms: the terms and conditions set out in this document;
We/Our/Us: Dancecatz Academy;
1.2 When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.
- OUR CONTRACT WITH YOU
2.1 The Terms plus any other documents referred to in the Enrolment Form establish the contract between you and Us under which We will supply Classes to you. You acknowledge and agree that this contract is made between Us and you and not Us and your Child even if we provide the Classes to them.
2.2 When you accept (either electronically or by physically signing) and submit the Enrolment Form to Us, this does not mean We have accepted your Child’s enrolment for Classes, it is simply a request for your Child to be considered for enrolment in the Classes. Our acceptance of the Enrolment Form will only take place as described in clause 2.3. If We are unable to provide you with the Classes (for example where your chosen Class is full), We will inform you of this and We will not process the Enrolment Form.
2.3 These Terms will become binding on you and Us when We issue you with a written acceptance of the Enrolment Form, at which point a contract will come into existence between you and Us.
2.4 If any of these Terms conflict with any term of the Enrolment Form, the terms in the Enrolment Form will take priority.
- CHANGES TO YOUR ENROLMENT OR TERMS
3.1 We may revise these Terms from time to time in the following circumstances:
3.1.1 changes in relevant laws and regulatory requirements; or
3.1.2 if We change how We provide the Classes.
3.2 If We have to revise these Terms under clause 3.1, We will give you at least one month’s written notice of any changes to these Terms before they take effect. If you are not happy with the changes, you can choose to cancel the contract in accordance with clause 10.
3.3 You may request a change to the Enrolment Form for Classes at any time before the start date for the Classes by contacting Us. If we accept a change to the Enrolment Form for Classes We will issue you with a written acceptance to confirm the change at which point the contract between you and Us will be deemed amended to reflect the change. Where a change affects the total price of the Classes, We will notify you of the amended price in writing. If you are not happy with the amended price, you can choose to cancel the Enrolment Form in accordance with clause 10.
- PROVISION OF CLASSES
4.1 We will supply the Classes to you from the Start Date for the initial Dance Term and every subsequent Dance Term unless either you or Us terminates the contract in accordance with clause 10.
4.2 We will make every effort to complete the Classes on time on the dates set out in the Enrolment Form. However, there may be delays due to an Event Outside Our Control. See clause 9 for Our responsibilities when an Event Outside Our Control happens.
4.3 We will need certain information from you that is necessary for Us to provide the Classes, for example, information regarding your Child’s health and personal circumstances. This information is requested within the Enrolment Form. You must keep this information up to date at all times as it is essential information We need to enable Us to effectively and safely carry out the Classes. If you do not, after being asked by Us, provide Us with this information, or you provide Us with incomplete or incorrect information, We may suspend the provision of the Classes to you by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to Us after We have asked. If we suspend the provision of Classes to you under this clause 4.3, you do not have to pay for the Classes while they are suspended, but this does not affect your obligation to pay for any invoices We have already sent you for which Classes have been provided. If you have made any payment in advance for Classes that have not been provided to you, and We suspend the provision of Classes to you under this clause 4.3, We will refund these amounts to you.
4.4 If you do not pay Us for the Classes when you are supposed to as set out in clause 6.3, We may suspend the provision of the Classes to you with immediate effect until you have paid Us the outstanding amounts (except where you dispute an invoice under clause 6.5). We will contact you to tell you this. This does not affect Our right to charge you interest under clause 6.4.
4.5 If your Child is unable to attend a Class due to illness or other reason, no refund for the missed Class will be made. However, if advance written notice that your Child will not be able to attend a Class is given We will attempt to find a space in another Class but this is subject to availability and Our discretion. Two ‘free’ weeks are given per year for holidays in term time if we are notified by email to [email protected] in advance that your Child is going to be away.
- IF THERE IS A PROBLEM WITH THE CLASSES
5.1 In the unlikely event that there is any defect with the Classes please contact Us and tell Us as soon as reasonably possible and give Us a reasonable opportunity to resolve or fix the defect. We will use every effort to resolve or fix the defect as soon as reasonably practicable. You will not have to pay for Us to resolve or fix a defect with the Classes under this clause 5.1.
5.2 As a consumer, you have legal rights in relation to Classes not carried out with reasonable skill and care, or if the materials We use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
- PRICE AND PAYMENT
6.1 The price of the Classes will be set out in the Enrolment Form. Our prices may change at any time, but, if they change, (i) no change would take effect prior to the start of the next Dance Term; and (ii) We would try to give as much advance notice of the price change as possible in advance of the change taking effect.
6.2 Our prices include VAT. However, if the rate of VAT changes between the date of the Enrolment Form and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Classes in full before the change in the rate of VAT takes effect.
6.3 We will ask you to make payment in advance per Dance Term for all Classes in that Dance Term. Your rights to a refund on cancellation are set out in clause 10. You must pay each invoice in full, in cleared funds promptly after receipt of each invoice and always prior to the start of each Dance Term by such method as We may notify to You.
6.4 If you do not make any payment due to Us by the due date for payment, We may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclays Bank PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.
6.5 However, if you dispute an invoice in good faith and contact Us to let Us know promptly after you have received an invoice that you dispute it, clause 6.4 will not apply for the period of the dispute.
6.6 We will invoice you in advance of each Dance Term for the Classes to be held during that Dance Term.
- RENEWALS AND NEW TERMS
7.1 At the end of each Dance Term We will let you know the dates, prices and availability for the next Dance Term including any other key information.
7.2 Upon the expiration of each Dance Term, your Child will be automatically provisionally enrolled in the next Dance Term and We will notify you of this by issuing you with an invoice to cover the charges for the Classes for the next Dance Term. You may terminate this contract and avoid your Child being enrolled in the next Dance Term by requesting this in writing to Us at least 14 days prior to the start of the next Dance Term. Please note that spaces for Classes are allocated on a “first come, first served” basis and We cannot guarantee your Child’s space in a new Dance Term until payment in full cleared funds has been received by Us in accordance with clause 6.3.
- OUR LIABILITY TO YOU
8.1 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of Our breach or if they were contemplated by you and Us at the time we entered into this contract.
8.2 We only supply the Classes for domestic and private use. You agree not to use the Classes for any commercial, business or re-sale purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.3 We do not exclude or limit in any way Our liability for:
8.3.1 death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
8.3.2 fraud or fraudulent misrepresentation;
8.3.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); and
8.3.4 breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples).
- EVENTS OUTSIDE OUR CONTROL
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
9.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation illness or unavailability of teachers, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, traffic delays, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
9.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
9.3.1 We will contact you as soon as reasonably possible to notify you; and
9.3.2 We will attempt to make reasonable adjustments to the timetable, location and teachers in order to provide the Classes;
9.3.3 If we cannot make reasonable adjustments, Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our provision of Classes to you, We will restart the Classes as soon as reasonably possible after the Event Outside Our Control is over.
9.4 You may cancel the contract if an Event Outside Our Control takes place or reasonable adjustments made are materially detrimental to you and you no longer wish Us to provide the Classes. Please see your cancellation rights under clause 10. We will only cancel the contract if the Event Outside Our Control continues for longer than 4 weeks in accordance with Our cancellation rights in clause 11.
- YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
10.1 You may terminate the contract between you and Us with immediate effect by giving Us written notice:
10.1.1 at any time before the Start Date;
10.1.2 if We breach the contract in any material way and We do not correct or fix the situation within 30 calendar days of you asking Us to in writing;
10.1.3 if We go into liquidation or a receiver or an administrator is appointed over Our assets;
10.1.4 if We change these Terms under clause 3.1 to your material disadvantage;
10.1.5 if We are affected by an Event Outside Our Control as set out in clause 9.
10.2 If you terminate the contract in any of the circumstances outlined in clause 10.1 and you have made any payment in advance for Classes that have not been provided to you (or made available to you), We will refund these amounts to you. If you have not paid for any Classes provided to you (or made available to you) before the date of termination We will still be entitled to charge you for these Classes.
10.3 Once We have begun to provide the Classes to you, you may cancel the contract at any time by providing Us with at least 30 calendar days’ notice in writing (the “Notice Period”). We will charge you for any Classes already provided and those Classes made available to you during the Notice Period. Any advance payment you have made for Classes following the Notice Period not provided to you will be refunded to you.
- OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
11.1 If We have to cancel any Classes before the Classes start, due to an Event Outside Our Control or the unavailability of key personnel or key materials without which We cannot provide the Classes We will promptly contact you.
11.2 If We have to cancel any Classes under clause 11.1 and are unable to provide reasonable alternatives in accordance with clause 9.3.2 and you have made any payment in advance for Classes that have not been provided (or made available) to you, We will refund these amounts to you.
11.3 Once We have begun to provide the Classes to you, We may cancel the contract at any time by providing you with at least 30 calendar days’ notice in writing. If you have made any payment in advance for Classes that are not provided (or made available) to you before the contract terminates, We will refund these amounts to you.
11.4 We may cancel the contract at any time with immediate effect by giving you written notice if:
11.4.1 you do not pay Us when you are supposed to as set out in clause 6.3. This does not affect Our right to charge you interest under clause 6.4; or
11.4.2 you breach the contract in any other material way and you do not correct or fix the situation within 30 calendar days of Us asking you to in writing.
11.5 If We terminate the contract under clause 11.4, you will not be entitled to a refund of any payment made in advance.
- INFORMATION ABOUT US AND HOW TO CONTACT US
12.1 We are a sole trader established in England and Wales. Our address is 34 Locks Heath Park Road, Locks Heath, Southampton, Hampshire, SO31 6NB .
12.2 We are Dancecatz Academy. Your contract is with us.
12.3 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning 07983000943 or by e-mailing Us at [email protected]
12.4 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to terminate the contract), you can send this to Us by e-mail [email protected], by hand, or by post – Address 34 Locks Heath Park Road, Locks Heath, Southampton, Hampshire, SO31 6NB. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand, or by pre-paid post to the address you provide to Us in the Enrolment Form.
- HOW WE MAY USE YOUR PERSONAL INFORMATION
13.1 We will use the personal information you provide to Us, including your Child’s personal information to:
13.1.1 provide the Classes and process your payments for the Classes;
13.2 We will not provide your personal information to any other third party.
- OTHER IMPORTANT TERMS
14.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
14.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
14.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
14.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive any of Our rights, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
14.6 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
Our Class Enrolment Form, Terms and Conditions, Class Rules and Behaviour Policy are put in place to maximise your child’s enjoyment and development during every Dancecatz class, event or production. Please read these very carefully.
Discounts and other promotional offers may vary from time to time. All offers are subject to availability and specific terms and conditions will apply.
The suitable ages for the Dancecatz syllabus and levels have been determined by our teaching team. Every Child will participate in the International Dance Rewards Programme suitable for their ability. This works alongside the ISTD syllabus and awards badges and certificates each term. Depending on the level this will include marks for appearance, attitude, behaviour as well as progression. Please ensure your Child is wearing the full and correct uniform and their hair is neatly arranged for every class. Please note that your teacher wants each and every child to progress at a suitable pace and their decision on which class to allocate your Child to must be respected and adhered to.
Arrival & Departure Times
Please arrive no earlier than 10 minutes before the start time of your Class as we cannot guarantee access to the premises. Once your allocated Class time has finished, it is necessary to vacate the classroom/studio swiftly so the premises can be cleaned and prepared for the next class. Please make the person responsible for your Child aware of the arrival and departure times, if you will not be in attendance.
Special Educational Needs
On booking and throughout your Child’s participation in the Classes, please give full and up to date details of any special educational needs that you think we need to know about and any reasonable adjustments that would make Classes better for your Child. It is the Parent/Carer/Guardian/Authorised Minder’s responsibility to notify us of such special educational needs to ensure safe and effective teaching methods and standards are maintained.
Food and Drink During Class
No food or drinks (other than a water bottle) must be taken into a Dancecatz classroom.Specific refreshment breaks will be allowed during classes which are more than 1 hour duration.
Dancecatz Behaviour Policy
Dancecatz aims to create a positive and stable environment in which the children participating can achieve their individual best and feel valued and respected. Dancecatz is committed to providing an environment free from harassment and bullying and ensuring all children are treated, and treat others, with dignity and respect. We ask that you read and adhere to our behaviour policy and actively promote positive and acceptable behaviour within our classes. Dancecatz staff have overall responsibility for the effective operation of this policy. Children in attendance at Dancecatz classes are asked to be civil and courteous to other members at all times. Should a child become abusive, violent or disruptive, it is at the discretion of the Dancecatz representative to ask that person to leave the room, and if necessary, to vacate the premises. Any issues will be handled in a developmentally appropriate fashion, respecting individual children’s level of understanding and maturity. If a child smacks or hurts another child in any way, or uses inappropriate language towards another child or a member of staff Dancecatz will ask the parent/carer/guardian/authorised minder to talk to the child regarding their behaviour and explain why said behaviour is unacceptable. Dancecatz does not tolerate bullying and takes all complaints about bullying seriously and will aim to resolve the issue in a way that protects the child. We always endeavour to work with parent/carer/guardian/authorised minders to resolve any issues. All children will be re-assured that they are always valued as individuals even if their behaviour violates our terms. Children will be encouraged to not comment on each other’s ability in a negative way. Dancecatz will actively promote positive feedback and comment throughout classes and children will be encouraged to replicate this behaviour. If negative comments are repeatedly made, Dancecatz will ask for support from the parent/carer/guardian/authorised minder if necessary to help change this behaviour ensuring the child understands it’s the behaviour that is unacceptable and not them as an individual. If at any point any unacceptable behaviour within class occurs Dancecatz will inform the parent/carer/guardian/authorised minder and will actively work together with the parent/carer/guardian/authorised minder to help the child understand why this behaviour is unacceptable. This will be done in a positive and nurturing manner ensuring the child understands their behaviour is unacceptable. Unfortunately if unacceptable behaviour persists, Dancecatz reserves the right to exclude the child from attending any future classes. We ask that as parent/carer/guardian/authorised minders you help your child by promoting the positive behaviours we encourage and working with Dancecatz should unacceptable behaviours occur.
Please ensure your child goes to the toilet immediately prior to the commencement of any class so there will be little disruption during class times.
Parent/carer/guardian/authorised minders should be aware that due to the nature of Dancecatz classes it is necessary for the teacher to have physical contact with the children from time to time. If you would prefer a teacher not to have any physical contact with your child please notify us in writing prior to your first class.
All property is the responsibility of the child and parent/carer/guardian/authorised minder attending class and we cannot be liable for any lost or damaged belongings.
Insurance, First Aid and DBS Checks
We have Public Liability Insurance to include accidental injury to any person or property caused in connection with our individual babyballet® franchise. All teachers have a DBS certificate and First Aid Awareness or First Aid qualifications. Copies of the qualifications and DBS checks are available upon request.